Repairs & Services

Repairs & Services

Learn about our services and how we deal with repairs. 

Read below for more information


If the worst happens and your boiler stops working, have peace of mind that you are covered

Our expert will be at hand to try and resolve your issue over the phone, saving you the hassle of taking time out your day to book an appointment. 

If we can’t resolve it over the phone don’t worry! Our nationwide coverage means you can get an appointment booked in with a registered gas safety engineer 

As we have close relationships to some of the biggest brands in the industry, if your warranty covers the fault of your boiler we will liaise with them on your behalf. An engineer will attend, replace the part meaning no excess charge needed! 

boiler cover

Requesting a repair

Requesting a repair hasn’t been easier and more straightforward 

To request a repair the customers has to simply email over the following information:

  • Account holders name
  • Email address
  • Postcode
  • Contact number
  • Breakdown of what the issue is 
When all this information is supplied and emailed over, one of our advisors will pick it up, add it to the system and send it on to one of our specialists to call.


Included in all plans is an annual service. 

While the engineer is on site, the quality of the water in your heating system will be checked. This is a quick visual check at the filter and bleeding a radiator, this will inform you if the water quality is poor.

Poor water quality will lead to problems in your heating system and will cause boiler problems in the future resulting in breakdowns and replacements of parts. 

By simply flushing the systems using cleaning chemicals you it could save you money and extend the boilers life.

A gas safety certificate comes as standard with the landlord package as this is a legal requirement.

To be eligible for our competitive,  industry standard service plans , your boiler must have been serviced within the last 2 years

We do not charge call out fees for your service visits.

Why choose us

Cheaper, Competitive boiler cover plans For all

Over 10 years of experience 

No price increase 

Speedy and reliable service 

Value for money

Want to start your boiler cover plan or find out about anything else we offer? Fill out the form below and a member of our team will be in touch. 

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